Privacy Policy
Last updated: April 2026
This Privacy Policy describes how Powerbuilt Labs ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website or place an order. By using our site, you consent to the practices described here.
1. Information we collect
We collect the minimum information needed to fulfill your order and operate our business, including:
- Contact information: name, email address, and shipping address.
- Order information: products purchased, quantities, dates, and order totals.
- Payment confirmation: Zelle and Cash App transaction identifiers used to verify your payment. We do not store your payment account credentials.
- Communications: emails and messages you send us, retained for support and recordkeeping.
- Technical data: IP address, browser type, device type, and pages visited, collected automatically through standard server logs and cookies.
2. How we use your information
We use the information we collect to:
- Process and ship your orders.
- Verify payments and prevent fraudulent transactions.
- Provide customer support and respond to inquiries.
- Send order confirmations, shipping notifications, and policy updates.
- Improve our website, products, and services.
- Comply with legal obligations and enforce our terms.
3. Cookies and tracking
Our website uses cookies and similar technologies to keep you logged in (where applicable), remember preferences, and understand how visitors interact with our site. You can disable cookies in your browser settings, though some features of the site may not function correctly without them.
4. Sharing of information
We do not sell your personal information. We share data only with the limited service providers required to operate our business — for example, the shipping carriers that deliver your order, our hosting provider, and our payment verification systems. These providers are contractually bound to use your information only for the purposes we specify.
We may also disclose information if required by law, in response to a valid legal process, or to protect our rights and the safety of our customers.
5. Data retention
We retain order and customer information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Server logs and analytics data are retained for shorter periods consistent with industry standards.
6. Security
We use industry-standard security measures to protect your information, including encrypted connections (HTTPS) and restricted access to systems containing customer data. No method of transmission or storage is 100% secure, but we work to apply commercially reasonable safeguards.
7. Your rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or export the personal information we hold about you, or to object to certain processing activities. To exercise these rights, contact us at [email protected] and we will respond within a reasonable timeframe.
8. Children's privacy
Our website and products are not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors. If you believe we have collected information from a minor, please contact us so we can delete it.
9. Third-party links
Our site may contain links to third-party websites whose privacy practices we do not control. We are not responsible for the content or privacy policies of those sites.
10. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be communicated through a notice on our site or by email if appropriate.
Contact
If you have questions about this Privacy Policy or how we handle your information, contact us at [email protected].